Legal Compliances Saurabh Patil July 2, 2024

Legal Compliance

At AV Global, we are committed to upholding the highest standards of legal and regulatory compliance. Our goal is to provide a transparent, safe, and fair environment for all our users. This page outlines how we comply with various legal requirements, including the European Union’s Digital Services Act (DSA), and what steps we take to ensure adherence to these laws.

1. Introduction to Legal Compliance

  • Our Commitment: At AV Global, we prioritize legal compliance to ensure a secure and trustworthy experience for our users.
  • Scope: This page details our compliance with the European Union’s Digital Services Act (DSA) and other relevant regulations.

2. European Union Digital Services Act (DSA) Compliance

The DSA aims to create a safer digital space where the fundamental rights of users are protected. At AV Global, we fully support this objective and have implemented measures to comply with the DSA requirements.

  • Content Moderation and Transparency: We are transparent about how we handle content and user accounts. Our policies ensure that illegal content and policy violations are managed appropriately.
  • User Rights: Users have the right to understand why their content or accounts are restricted and how to appeal such decisions.
  • Dispute Resolution: Information on how users can seek out-of-court dispute settlement for eligible complaints will be updated as such bodies are certified.

3. Content Moderation Policies

  • Illegal and Policy-Violating Content: We define and regularly update what constitutes illegal or policy-violating content. Our guidelines ensure that such content is swiftly identified and managed.
  • Moderation Process: Detailed steps on how content is reviewed, flagged, and actioned.

4. User Account Management

  • Account Restrictions: Criteria and process for restricting or suspending user accounts based on violations.
  • Notification and Appeals: Users will be notified of restrictions and provided with a clear process to appeal decisions.

5. Appeals Process

  • Internal Appeals: Users can appeal decisions through our internal process. Detailed steps and contact information for submitting appeals are provided.
  • Out-of-Court Dispute Settlement: Information on referring disputes to certified out-of-court settlement bodies, which will be updated as more details become available.

6. Dispute Resolution

  • Certified Bodies: Explanation of what out-of-court dispute settlement bodies are and how they will be certified by Member States.
  • Process: We will collaborate with these bodies as required by law and provide updates on the process as new information emerges.

7. User Feedback and Reporting

  • Feedback Mechanisms: Users can provide feedback on our compliance measures or report issues directly through our contact form or dedicated email address.
  • Response Time: We aim to respond to all feedback and reports within a reasonable timeframe, ensuring transparency and responsiveness.

8. Updates and Amendments

  • Policy Updates: This page will be regularly updated to reflect any changes in laws, regulations, or our internal policies.
  • Notification of Changes: Users will be notified of significant changes to our compliance policies and procedures.

Contact Us

If you have any questions or require further information about our legal compliance measures, please do not hesitate to contact us at:

  • Email: contact@avglobaloverseas.com
  • Phone: +91 8530 490 888, +91 8530 450 888
  • Head office Address: 818/A Opposite Metro Hospital,
    Chaoni Chowk,
    Chhindwara Road,
    Nagpur, Maharashtra – 440013

We value your trust and strive to maintain a secure and compliant digital environment for all our users.